Terms & Conditions

By using this Site, you represent that you are at least 18 years of age and are legally competent to enter into a binding contract under the Indian Contract Act, 1872. If you are a minor, you may use the service only under the supervision of a parent or legal guardian.

• To place an order, you may be required to register for an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, current, and complete information during the registration process.

• Acceptance: All orders placed through the Site are subject to acceptance by ChicKing. We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing, or suspicion of fraudulent activity.
• Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes (GST), unless stated otherwise. Delivery charges may apply and will be displayed at checkout.
• Menu Accuracy: While we strive for accuracy, images of food items are for illustrative purposes only. Actual products may vary slightly in appearance.

• Area: Delivery services are restricted to specific geographical areas surrounding our outlets.
• Timelines: Delivery times provided are estimates. ChicKing is not liable for delays caused by traffic, weather, or other "Force Majeure" events.
• Verification: For certain orders, you may be required to show the credit/debit card used for payment or a valid ID to the delivery rider for verification.

At ChicKing India, we strive to ensure every meal is perfect. However, if things go wrong, the following policy applies:

• Quality Issues: If the food delivered is not of the quality promised (e.g., cold, stale, or tampered packaging), please contact our support within 30 minutes of delivery with photographic evidence.
• Incomplete Orders: If items are missing, we will either provide a pro-rata refund to your ChicKing Wallet/Original Payment method or redeliver the missing item (subject to availability).
• Incorrect Orders: If you receive the wrong item, we will replace it at no extra cost, provided the item is untouched and in its original packaging.
• Refund Timeline:
  • UPI/Wallets: 24–48 hours.
  • Credit/Debit Cards & Net Banking: 5–7 business days, depending on your bank's processing time.
• Non-Refundable Scenarios: Refunds will not be issued for incorrect addresses provided by the customer, unavailability of the customer at the time of delivery, or if the order is refused at the doorstep.

• We accept various payment methods, including Credit/Debit cards, UPI, Net Banking, and Cash on Delivery (COD).
• Online payments are processed through secure third-party gateways. ChicKing does not store your full card details or banking passwords.

All content on this Site, including logos, text, graphics, and software, is the property of ChicKing and protected by Indian and International copyright laws. Unauthorized use of the "ChicKing" trademark is strictly prohibited.

To the fullest extent permitted by law, ChicKing shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid by you for the specific order in question.

ChicKing adheres to FSSAI (Food Safety and Standards Authority of India) guidelines. However, customers with specific food allergies are advised to check the product descriptions or contact the store directly before ordering, as our kitchens handle allergens like gluten, poultry, and dairy.

These Terms are governed by the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.

For any queries regarding these Terms, please contact us at: