Privacy Policy

A. Information We Collect

• Personal Identifiers: Name, email address, phone number, and delivery address.
• Transaction Data: Details of the orders you place and the payment methods used (excluding sensitive card data handled by our payment processors).
• Technical Data: IP address, browser type, device information, and cookies that help us understand how you interact with our platform.
• Location Data: With your permission, we collect GPS data to find the ChicKing outlet nearest to you.

B. How We Use Your Information

• To process and deliver your food orders.
• To send order updates via SMS, WhatsApp, or Email.
• To personalize your experience and offer location-specific deals.
• To improve our menu and services based on your feedback and ordering patterns.
• To comply with legal obligations and prevent fraudulent transactions.

C. Data Sharing and Disclosure

We do not sell your personal data to third parties. We only share information with:

• Delivery Partners: To ensure your food reaches the correct location.
• Payment Gateways: To securely process your transactions.
• Marketing Services: Only if you have opted-in to receive promotional content.
• Legal Authorities: When required by law or to protect our legal rights.

D. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

E. Your Rights (DPDP Act Compliance)

Under Indian data protection laws, you have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate data.
• Request the deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

F. Cookies

We use cookies to remember your login details and preferences. You can disable cookies in your browser settings, but this may limit your ability to use certain features of the Site.

G. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with a revised "Effective Date."

H. Grievance Officer

In accordance with the Information Technology Act, if you have any complaints or concerns, please contact our Grievance Officer: